Terms and conditions

LEGAL NOTICE

Trade name: Areve D.O.O.

Physical address: Stefana Prvovenčanog 4, 11010 Belgrade , Serbia

Activity: Clothing production

Activity code: 1413

Trade number: 22020447

VAT number: 114415682

Web: areve.rs

Phone: +381628249891

Email: info@areve.rs

 

STATE OF CONVERSION: 

 

‘All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site’.

'Sva plaćanja biće izvršena u lokalnoj valuti Republike Srbije – dinar (RSD).Za informativni prikaz cena u drugim valutama koristi se srednji kurs Narodne Banke Srbije. Iznos za koji će biti zadužena Vaša platna kartica biće izražen u Vašoj lokalnoj valuti kroz konverziju u istu po kursu koji koriste kartičarske organizacije, a koji nama u trenutku transakcije ne može biti poznat. Kao rezultat ove konverzije postoji mogućnost neznatne razlike od originalne cene navedene na našem sajtu.'

DELIVERY IN SERBIA:

Rok za isporuku porudžbine je od 5 do 7 radnih dana na tržištu Srbije.

Dostavu pošiljki na teritoriji Srbije vrši DExpress kurirska služba. Troškovi dostave se posebno naplaćuju i zavise od težine i vrednosti paketa, a ne od mesta dostave. Za više informacija o ceni poštarine posetite sajt DExpress -a

Kupac putem e-maila dobija potvrdu da je porudžbina spremna za slanje. Kurirska sližba će kontaktirati Kupca na broj telefona koji je Kupac ostavio prilikom poručivanja. Ako se desi da Kupac nije podigao paket, kurirska služba će Kupcu poslati obaveštenje na broj telefona, na kojoj adresi i u kom roku Kupac može preuzeti svoju pošiljku.

 

DELIVERY FOR OTHER COUNTRIES: 

The delivery time for orders outside Serbia is 7 to 14 business days, but it may be longer depending on customs processing. The customer will receive a tracking code via email once the package is fulfilled. Any customs fees, if applicable, are the responsibility of the customer.

 

 

COMPLAINTS AND RETURN:

In the case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, Areve is obliged to make the refund exclusively via VISA, EC/MC and Maestro payment methods, which means that the bank will refund the funds to the card user's account at the seller's request.

If there is any problem with the product that was purchased, please feel free to contact us directly

In the event that the model or size of the product delivered does not fit, the customer can return it or exchange it for another product within 30 days, with the transport costs for the replacement being borne by the customer. Before sending the goods, the customer should inform the Areve online store about the wish to exchange the product, by e-mail to info@areve.rs

 

PRIVACY POLICY:

'On behalf of areve.rs, we undertake to protect the privacy of all our customers." We collect only necessary, basic data about customers/users and data necessary for business and user information in accordance with good business practices and with the aim of providing quality service. We give customers choices including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly stored and is available only to employees who need the data to perform their work. All employees of areve.rs (and business partners) are responsible for respecting the principles of privacy protection.'

„U ime areve.rs obavezujemo se da ćemo čuvati privatnost svih naših kupaca. Prikupljamo samo neophodne, osnovne podatke o kupcima/ korisnicima i podatke neophodne za poslovanje i informisanje korisnika u skladu sa dobrim poslovnim običajima i u cilju pružanja kvalitetne usluge. Dajemo kupcima mogućnost izbora uključujući mogućnost odluke da li žele ili ne da se izbrišu sa mailing lista koje se koriste za marketinške kampanje. Svi podaci o korisnicima/kupcima se strogo čuvaju i dostupni su samo zaposlenima kojima su ti podaci nužni za obavljanje posla. Svi zaposleni areve.rs (i poslovni partneri) odgovorni su za poštovanje načela zaštite privatnosti.“

 

PROTECTION OF CONFIDENTIAL TRANSACTION DATA

'When entering payment card data, confidential information is transmitted via public information network in a protected (encrypted) form using SSL protocol and PKI system, as currently state-of-the-art cryptographic technologies.Data security during purchases is guaranteed by the payment card processor, Banca Intesa ad Belgrade, so the complete billing process is done on the bank's website. Not even one payment card information is currently unavailable to our system.'

 

„Prilikom unošenja podataka o platnoj kartici, poverljive informacija se prenose putem javne mreže u zaštićenoj (kriptovanoj) formi upotrebom SSL protokola i PKI sistema, kao trenutno najsavremenije kriptografske tehnologije. Sigurnost podataka prilikom kupovine, garantuje procesor platnih kartica, Banca Intesa ad Beograd, pa se tako kompletni proces naplate obavlja na stranicama banke. Niti jednog trenutka podaci o platnoj kartici nisu dostupni našem sistemu.“

 

CASHBACK

"In the case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, areve.rs is obliged to make the refund exclusively via VISA, EC/MC, Maestro, Amex and Din's payment method, which means that the bank will refund the funds to the account of the cardholder at the seller's request".

„U slučaju vraćanja robe i povraćaja sredstava kupcu koji je prethodno platio nekom od platnih kartica, delimično ili u celosti, a bez obzira na razlog vraćanja, areve.rs je u obavezi da povraćaj vrši isključivo preko VISA, EC/MC, Maestro, Amex i Dina metoda plaćanja, što znači da će banka na zahtev prodavca obaviti povraćaj sredstava na račun korisnika kartice“.

 

STATE OF VAT:

VAT included in the price and there are no hidden costs.